Our top priority is the safety, health and well-being of our residents and staff. Therefore we are closely following the recommendations of the CDC and local health departments regarding COVID-19, the novel coronavirus.
Currently, we do not have any cases of COVID-19 in any of our communities, but we are taking a number of precautionary measures to help reduce the potential for the virus to enter our buildings. Here is the most recent communication made to residents and families. (Please refer to the CDC’s Steps to Help Prevent the Spread of COVID-19 if You are Sick to learn more.) You may contact our quality department at email@example.com with any questions.
Effective immediately, all visitor access is restricted. Residents are also restricted from leaving the community. Exceptions will only be allowed for medical and essential purposes.
Staying in Contact
We have implemented the use of video calls to help our residents stay in contact with their loved ones. Through FaceTime and Skype sessions, residents will be able to talk face to face with their friends and family without leaving home.
- For friends and family: Call the main building number for your loved one’s community. Press option one on the prompts and ask to schedule a FaceTime or Skype call. Our staff will work together to set up a time that works for everyone.
- For residents: Simply talk to the concierge or assistant director, who will work with you to schedule the call.
Heritage is still accepting new residents, although we are observing heightened screening and safety procedures during and after admission. If you would like to set up a tour, we would be more than happy to schedule a time to virtually show you around our communities. To set up your own personal virtual tour, simply dial the building’s main number and select option two to speak with our community relations staff.